Welcome to FRESHLY COSMETICS.
The present Data Protection Policy of FRESHLY COSMETICS will be applied to the browsing of our website, www.freshlycosmetics.com, as well as to the purchase of our products through it.
Who is responsible for the processing of your personal data?
FRESHLY COSMETICS, S.L., with address in Reus (Tarragona) 43204, C/Nicaragua 34, registered in the Mercantile Registry of Tarragona in Volume 2, 899, Folio 18, Sheet number T-48.804, C.I.F number B-55666143, and email address [email protected] (hereinafter, “FRESHLY COSMETICS”).
Delegate of Data Protection: [email protected]
What personal information do we collect about you?
- Identification data. Name and surname, postal and electronic address, and telephone number.
- Payment Information The payments of our products are managed through the platform Adyen B.V and PayPal (secure payment gateways), therefore FRESHLY COSMETICS does not collect any personal data of this nature.
- Any information that you, voluntarily, send us to our email address [email protected].
How do we obtain your personal data?
The data that we are dealing with are:
- Those you provide us at the time of purchasing our products;
- Those that you voluntarily send us to our email address [email protected];
- Those that you voluntarily share in social networks.
Do we treat minors data?
The sale of our products is not aimed at minors. However, those under 16 who wish to register on our website and/or purchase our products must have the authorization of their parent/guardian or legal representative.
Moreover, in the event that you share images in our social networks that appear under 16 years of age, you must ensure that you have previously obtained the authorization of the parent/guardian or legal representative of the minor.
FRESHLY COSMETICS reserves the right to request the accreditation of said authorization at any time.
Why do we treat your personal data?
FRESHLY COSMETICS may use your personal data with the following purposes:
- Provide you with the information you request about our products.
- Register you as a user of our website.
- Guarantee the correct processing of your order, in case you acquire any of our products.
- FRESHLY COSMETICS uses its social networks to advertise its products. In this sense, by sharing your data on our social network, you expressly consent and authorize us to reproduce and publicly communicate on these networks for the purposes stated above.
You may revoke this consent at any time, by sending an email to the following address: [email protected]
If you are not interested in the processing of your data through the social networks of FRESHLY COSMETICS in the terms expressed above, please refrain from sharing them.
In the event that FRESHLY COSMETICS needs to process your data for purposes other than those mentioned above, it will request your express consent for this, which may be revoked at any time unilaterally.
Newsletters and commercial communications
FRESHLY COSMETICS may send newsletters and commercial communications to those users who have previously given their express consents to do so. The information of said bulletions and communications will consist of commercial information, prominent contents, relevant advice on the operation of the system and promotions.
The user will have the possibility of requesting the cessation of the sending of such bulletins and communications in the terms provided in Law 34/2002, of July 11, on Services of the Information Society, also at any time, by sending an email to the following address: [email protected] or unsubscribe directly at the bottom of the bulletins sent in the unsubscribe section.
Who has access to your personal data?
Your personal data will only be communicated to those people or entities that need access to them in order to manage the orders of our products.
FRESHLY COSMETICS, S.L. hires the virtual infrastructure of the platform accessible through our website according to a cloud computing model, through Amazon Web Services, and under the EU-US Privacy Shield agreement. For more information, you can contact: https://www.privacyshield.gov/participant?id=a2zt0000000TOWQAA4&status=Active
How long do we keep your data?
Your personal data will be kept for as long as necessary to fulfil the purposes for which they were collected. After that time, FRESHLY COSMETICS, will proceed to remove them from their systems, without prejudice to the possibility of keeping them, limiting their treatment to the exercise and defence of claims, in the terms provided by applicable legislation.
What security measures do we apply to the processing of your data?
FRESHLY COSMETICS applies security measures to guarantee the confidentiality, availability and resilience of the personal data processing systems. Likewise, we carry out verification and evaluation processes of the technical and organizational measures implemented, in order to guarantee the security of personal data at all times.
What are your rights?
You can exercise the rights listed below, by sending an email to the following address: [email protected]
- Request, at any time, that FRESHLY COSMETICS confirm if you are treating your personal data or not.
- Access your personal data, request the rectification of those that are inaccurate or, if applicable, request their deletion when, among other causes, they are no longer necessary for the purposes for which they were collected.
-In certain cases, request the limitation of the processing of your data. In this case, we will only keep your data for the exercise or defence of claims.
- In certain circumstances, oppose the processing of your data.
- Request the portability of your data.
- Revoke the consent that, in your case, you have granted for the treatment of your data by FRESHLY COSMETICS.
- File a claim with the Spanish Agency for Data Protection.
The object of these General Terms and Conditions of Purchase is the supply by FRESHLY COSMETICS of the products offered in its online shop, in exchange for a financial service.
FRESHLY COSMETICS has customer satisfaction as a priority and aims to achieve this through excellent service. Therefore, it guarantees the quality of the products supplied and their delivery within the terms indicated below.
If you need help making your purchase online, please do not hesitate to contact us via our email [email protected] and we will be happy to help you.
All data provided by customers of FRESHLY COSMETICS will be treated with extreme confidentiality and will not be given to third parties, except when necessary for the delivery of the order.
Your bank details are handled directly by PayPal, the provider we chose for the electronic payment service, as "the fastest and safest way to pay online"; through the platform Adyen B.V when choosing to pay by card. FRESHLY COSMETICS will never have access to the customer's bank details, it will simply receive the payment details to proceed with the shipment of the order. For further information, please visit www.paypal.com and/or the information of the Adyen B.V. payment platform, or contact us at [email protected].
We reserve the right to use commercial data anonymously to study shopping habits.
After sales service
If you wish to contact our Customer Service, you can send an e-mail to [email protected].
The products will be sold at the price indicated on the website when the customer confirms the order.
All prices are inclusive of the Value Added Tax (VAT) in force, but excluding shipping costs which vary depending on the amount of products purchased and the country where delivery is to be made.
Once the payment process has been completed, you will receive an order confirmation email together with the corresponding invoice.
You can pay by Visa, Visa Electron, MasterCard, American Express, PayPal, and Aplazame method. By selecting the credit/debit card payment method you wish, you will have to enter all the necessary data, protected by Adyen secure payments. To purchase with PayPal, select this payment method and click on "FINISH ORDER". You will then be redirected directly to the PayPal page to proceed with the payment.
The Aplazame service will only be valid for shipments to Spain.
In the case of Aplázame a window will open, and you will have to indicate your ID. Please note that this mode is only available for credit cards. In this case you can pay without interest in a first installment and up to 3 more installments. It will allow you to split your payment in up to three interest-free installments.
Privacy and security
PayPal and the Adyen credit/debit card payment system are the safest and most reliable methods to make online payments. PayPal and Adyen receive payment directly from the customer, without FRESHLY COSMETICS having access to their bank details.
For more information, please visit the official website www.paypal.com and/or the payment platform www.adyen.com, or contact us at [email protected]
We have stipulated the SSL certificate, which protects the privacy of consumers.
We pay great attention to the information we provide about our products. Each product has in fact a page with photos showing it, with all the necessary information on benefits, results, ingredients and how to use it. All this in compliance with the best market standards.
For any doubt and/or question, you can write us at [email protected]
All contents of the FRESHLY COSMETICS online shop, illustrations, texts, names, trademarks, images and videos are the property of FRESHLY COSMETICS. Any abuse can be legally prosecuted.
If you have any questions, suggestions or complaints you can contact us by writing to [email protected]
If you have any doubts about shipping, you can consult our shipping page.
1. INTERNATIONAL SHIPPING INFORMATION
Country: Germany Shipping time: 24/48h Free Shipping.
Country: Austria Shipping time: 24/48h Free Shipping.
Country: Belgium Shipping time: 24/48h Free Shipping.
Country: Denmark Shipping time: 24/48h Free Shipping.
Country: Spain (Mainland). Shipping time: 24/48h Free Shipping.
Country: Spain (Balearic Islands) Shipping time: 48/72h Free Shipping.
Country: Spain (Canary Islands) Shipping time: 48/72h Free Shipping.
Country: Finland Shipping time: 24/48h Free Shipping.
Country: France Shipping time: 24/48h Free Shipping.
Country: Ireland Shipping time: 24/48h Free Shipping.
Country: Italy Shipping time: 24/48h Free Shipping.
Country: Monaco Bajos Shipping time: 24/48h Free Shipping.
Country: Netherlands Shipping time: 24/48h Free Shipping.
Country: Portugal (Mainland). Shipping time: 24/48h Free Shipping.
Country: United Kingdom Shipping time: 24/48h Free Shipping.
Country: Sweden Shipping time: 24/48h Free Shipping.
Delivery times for international shipments
We do everything to deliver all orders in 24/48 hours.
Always check your inbox to see when your order is shipped.
If you place your order at the weekend or on public holidays, it will be shipped the next business day. If you have any questions or concerns about your order, please email us at [email protected].
*During the promotional periods and Black Friday we do not guarantee the same delivery times.
The courier will make a first delivery attempt, and if you are not at home they will leave a notice in the mailbox, if they have access to it. After this first attempt, DHL will contact you to schedule another delivery. If you are not contacted by the transport company, please email us at [email protected], so that we can provide you with their contact information.
* Customs management may require the package to be opened.
You can follow the tracking of your shipment through the link you'll find in the confirmation email sent by DHL that you’ll receive as soon as they collect your order from our logistic centre.
Can I choose the time slot to receive my order?
You can write the time slot in which you prefer to receive your order (morning or afternoon), by leaving a message for the courier in the space provided before completing your purchase. DHL will make every effort to deliver at the specified time, however we cannot guarantee it, as this will depend on the route they will follow on that day.
What if I entered the wrong delivery address?
Please check you have entered the right address before completing your order, but in case you realise you have entered the wrong one, please notify us as soon as possible by sending an email to [email protected]. If your order has already left our logistics centre, the change of address will generate an additional cost and longer shipping time.
On the following days our logistics centre will not prepare any orders until the next working day. We apologise for the inconvenience.
Holiday calendar 2020:
January 1st and 6th
April 10th and 13th
December 6th, 8th, 25th and 26th
How do I return it?
Send an email to [email protected], with your order details and a picture of what you wish to return, or attach the form you find here fully completed. Our Customer Love Team will be happy to explain you how to proceed. Please note that we do not accept returns of products that are open, used or do not retain their original packaging.
Right of withdrawal:
If you are not satisfied with your order, you can return it within 30 days from the day you received the products. In this case, you will have to pay the shipping costs resulting from the return, with the exception of the Real Soul Organic Fragrance which can be returned for free. Please note that we do not accept returns of products that have been opened, used or do not retain their original packaging.
Once we receive your return, we will check that everything is correct and contact you to confirm the refund processing. In such cases, within 30 days we will refund the amount paid for the returned product(s) (including any initial shipping costs). The refund will be made using the same payment method chosen at the time of ordering.
We will not refund the payment in the following cases:
- Products damaged due to misuse or negligence.
- Products not purchased on Freshly website.
- Used products whose packaging has been opened and/or tampered with.
Product warranty in case of default or not matching purchase reference
If this happens, we will take charge of the whole process very easily and without any cost to you. Send an email to [email protected] with the order details so that we can solve it quickly.
Once we receive the returned products, we will check them through a quality control.
If the quality control confirms the non conformity or defects of the returned product, we will contact you to confirm the handling of the refund. In these cases, within a maximum of 14 days we will refund you all costs incurred: the amount paid for the product(s) to be returned, any initial shipping costs and those generated by the return. The refund will be made using the same payment method chosen at the time of the order.
If after quality control, no non conformity or defect is detected, we will refund the price of the product plus the initial shipping costs, but not the return costs.
2. CANCELLATION OF THE ORDER
- If you like to cancel your order you should inform us as soon as possible through our chat or sending us an email to [email protected].
- If the order has not yet been processed, we can cancel it and refund the full amount of the purchase.
- If your order is already processed or has been sent, you have to follow the return process.
3. INFORMATION ABOUT PERSONAL DATA PROCESSING
4. APPLICABLE LAW AND DISPUTE RESOLUTION
These Terms of Sale comply with the provisions of Spanish law.
For the resolution of disputes that may arise from the interpretation, validity and application of these Terms and Conditions of Sale, and you are a resident or citizen of the European Union, you can access the online Dispute Resolution Platform of the European Commission, by the following link:
Alternatively, you can also go to the Courts of Justice which are competent under the applicable law.