condiciones de uso freshly



The purpose of these Terms and Conditions is to define the conditions of purchase between FRESHLY COSMETICS and the Customer to which FRESHLY COSMETICS supplies the products offered in its online shop in exchange for financial compensation.


FRESHLY COSMETICS prioritises customer satisfaction by providing premium service. We guarantee the quality of the products delivered in accordance with the terms mentioned below.


If you need help to make your online purchase or you have questions regarding a product, do not hesitate to contact us by emailing us at [email protected], we will be happy to assist you.

Privacy Policy

All data provided by FRESHLY COSMETICS customers will be treated with confidentiality and will not be provided to third parties, except when necessary to deliver the purchase.

Your bank details are handled directly by PayPal, the provider we chose for the electronic payment service, as "the fastest and safest way to pay online"; through the platform Adyen B.V when choosing to pay by card. FRESHLY COSMETICS will never receive any of its customers’ credit card information, but they will simply receive the payment and the details of the order corresponding to it. For more information visit and / or the payment platform section of Adyen B.V, or if you prefer contact us at [email protected].

We reserve the right to use commercial data anonymously to study shopping habits and uses.

Post-Purchase service

If you wish to contact our Customer Service, please email us at [email protected].



The products will be sold at the price indicated at the time of the confirmation of the purchase.


All prices include the Value Added Tax (VAT), except for the shipping cost which may vary depending on the number of products purchased and shipping country.

Order confirmation

Once the customer has succesfully completed the payment of the order, a confirmation email will be automatically sent.


Payment methods

You can pay by Visa, Visa Electron, MasterCard, American Express, PayPal, and Aplazame method. By selecting the credit/debit card payment method you wish, you will have to enter all the necessary data, protected by secure payments. To purchase with PayPal, select this payment method and click on "FINISH ORDER". You will then be redirected directly to the PayPal page to proceed with the payment.

The Aplazame service will only be valid for shipments to Spain.

In the case of Aplazame a window will open, and you will have to indicate your ID. Please note that this mode is only available for credit cards. In this case you can pay without interest in a first installment and up to 3 more installments. It will allow you to split your payment in up to three interest-free installments.

Privacy and Security

PayPal and the card payment system are the fastest, safest, and most reliable online payment methods. Since PayPal and deal directly with our customers’ accounts and charges, FRESHLY COSMETICS cannot access in any way the bank details of the latter.

We have adopted the SSL encryption procedure, which protects the privacy of the consumers.


We pay great attention to the information related to the products’ characteristics through technical descriptions, lists of ingredients, method of use and photographs that illustrate the products. All this is done respecting the highest market standards. For any questions and/or concerns, please email us at [email protected].


All FRESHLY COSMETICS contents, illustrations, texts, denominations, trademarks, images and videos are property of FRESHLY COSMETICS. Any misuse can be prosecuted.


For any question, complaint or suggestion, please email us at [email protected]