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RETURNS

Does Freshly Cosmetics accept product returns?

Yes, of course! If you are not satisfied with your purchase, you can return your purchase within 60 natural days from the date of delivery. Purchases returned within this time frame will be refunded in full, in the original form of payment.

Have you changed your mind about your order? You can return it!

If you changed your mind about your order or had a mishap doing it, don't worry! You can return products within 60 days. They have to be in the same condition in which you received them, that is closed and in their original packaging. Remember that if it's a pack, you can't return just some of the products, but the whole pack.  The return will always be free of charge, except for the Canary Islands and the United Kingdom, where customs duties apply. 

As soon as we receive your products, we will check their condition and contact you to proceed with the refund. In order for us to manage it, please email us at [email protected] or fill in this form with all the details of your order, and we will tell you how to proceed.

What happens if the product is defective or does not match the description?

Full warranty! We will take charge of the whole process in a very easy way and without any cost for you so that you continue loving us very much.

Email us at [email protected] with the details of your order so that we can solve it very quickly.

Try and decide for yourself! What happens if I order the wrong makeup tone? No problem. 

When you get all of your Freshly goodies, check if the tone or colour of the makeup (Vitamin Fix Concealer, Satin Skin Foundation and Glow Skin Serum Foundation)you have chosen matches your skin tone. If not, just send us a message to [email protected]  within 30 days of receiving your Freshlys.  Tell us when you are available and the tone & colour you wish to exchange your product for, and we'll send you a new one in a heartbeat!! 

Once the courier arrives at your address to deliver your new Freshly package, you'll only have to give the ones that you wish to return. Don't worry about anything! We like making things easy & wonderful for you! Enjoy!