I feel like I've paid very little for what I've received. I placed my order 2 days ago and today has already arrived. I have only waited one day for an international order! Thanks to the express delivery I can use it right now :) Thank you very much! Nadine Opalka
We understand that, as a customer, you expect to receive your order as soon as possible, this is why we work hard to deliver your order efficiently so that you will be able to receive it in 24/48h (on working days). However, please note that during product launches, promotional periods, Freshly Days and Black Friday delivery times might vary, and being longer than usual.
We will email you as your order has been emitted, and you will also receive and SMS and an email from our logistics company with the estimated date of delivery and tracking details. Please note that on weekends and bank holidays, the shipping will be arranged on the following working day.
If you place your order on business days before 12pm GMT, you might receive it on the following business day. Otherwise, the delivery time will increase by 1 day.
Where do we deliver?
We ship to all European Union countries except: CROATIA, SLOVAKIA, CEUTA AND MELILLA, CYPRUS, MALTA AND NORWAY.
We also ship to Monaco and United Kingdom. Delivery is always free!
DELIVERY INFORMATION WITH THE COVID-19 MEASURES
What does Freshly do?
- The team prepares the orders using gloves and respiratory protection masks.
- Every member of the team will take a temperature before entering the logistic centre.
- We have established work shifts, limited the capacity in common areas, and we respect safety distances.
- We disinfect the working areas between each shift, use individual working tools and ventilate closed spaces regularly.
- People who live with people at risk or who have symptoms compatible with the virus remain at home.
- We provide soap and disinfectant gel dispensers in designated areas, for frequent and thorough handwashing.
How does the delivery work? What happens if I am not at home at the time of the delivery?
There will be a first attempt to deliver the product to the address indicated, and if there is no one at home when this happens, the courier will try to leave a delivery note for you. Please keep in mind though that this may not always be possible as it could happen that the courier can’t access the facility in some houses and buildings. After this first attempt, the courier will try to get in touch with you directly to try to schedule another delivery at a more suitable time. If also on this second attempt the courier won’t find anyone at home, your parcel will be taken to the depot, where you will be able to go to collect it. If for any reasons they weren’t able to get in touch with you, please email us at [email protected] so that we can provide you with their contact information or help you with anything you may need.
Can I collect my order at a delivery point?
Of course you can, it's very easy! Before placing your order, choose the DHL delivery point option and select the picking point closest to you.
By choosing this option, you'll receive the same information we send when you make a home delivery, and our logistics company will send you an SMS once your order is ready to be picked up at the picking point you've chosen. Do you know that selecting a picking point is a more sustainable choice?
How can I track my order?
You can track your order via the link you received on both email and SMS.
Can I choose when to receive my order?
You can leave a message for the courier in the available box you will find before finalising your order. Although they will do their best to accommodate your request, please keep in mind that this may not be possible as this would very much depend on the deliveries they have scheduled for the day.
What happens if I entered a wrong address?
We recommend to pay extra attention and revise the details before finalising the order, to make sure that everything is correct, as it will not be possible to make any amendments once the order has been shipped without generating additional delivery costs. If you detect an error of any type on your details, please contact us as soon as possible at [email protected].
You already know that we work hard to deliver your order efficiently so that you will be able to receive it in 24/48h (on working days). However, please note that during new product launches, promotional periods and Black Friday delivery times might vary, and being longer than usual.
We will email you as soon as your order has been emitted, and you will also receive and SMS and an email from our logistics company with the estimated date of delivery and tracking details. Please note that on weekends and bank holidays, the shipping will be arranged on the following working day.
If you have any questions or doubts, please feel free to email us at [email protected]and we will be happy to help.
Here you can find our list of 2021 bank holidays. Please note that no orders will be prepared or shipped on these days, hence the preparation and delivery will be arranged on the following working day. We apologise in advance for any inconvenient caused.
January: 1st and 6th
April: 2th, 5th
June: 16th, 24th
December: 6th, 8th, 25th and 26th