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Nadine Opalka
I feel like I've paid very little for what I've received. I placed my order 2 days ago and today has already arrived. I have only waited one day for an international order! Thanks to the express delivery I can use it right now :) Thank you very much!
Country
Delivery Times
Shipping Costs**
Spain

24/48 hours delivery

24/48 hours delivery at Pick-up Point

48/72 business hours in the Canary Islands

48/72 business hours in the Balearic Islands

48/72h hours delivery in Balearic Islands Pick-up Point

48/72h business to Ceuta e Melilla

€1.95, free for orders over €29

€1.95, free for orders over €29

15€, free shipping from 75€

€1.95, free for orders over €29

€1.95, free for orders over €29

25€, free shipping from 100€

Italy

48H/72H business days

96 hours delivery at pick-up point

€4.95, free for orders over €29

€3.95, free for orders over €29

Portugal

48H/72H business days

72/96 working hours at collection point

5-10 days delivery to Islands

€1.95, free for orders over €25

€1.95, free for orders over €25

10€, free shipping from 60€

France & Belgium

2-4 days delivery

2-4 days delivery at pick-up point

5€, free shipping from 40€

3€, free shipping from 40€

Switzerland
48H/72H business days
20€, free shipping from 100€
*United Kingdom
48H/72H business days
10€, free shipping from 65€
Germany

48H/72H business days

72/96 working hours at collection point

5€, free shipping from 45€

5€, free shipping from 45€

*United States Of America
48H/72H business days
20€, free shipping from 100€
Netherlands

48H/72H business days

72/96 working hours at collection point

5€, free shipping from 45€

3€, free shipping from 45€

Andorra
48H/72H business days
25€, free shipping from 100€
Ireland
48H/72H business days
10€, free shipping from 65€
Luxembourg

48H/72H business days

72/96 working hours at collection point

5€, free shipping from 45€

3€, free shipping from 45€

Sweden
48H/72H business days
10€, free shipping from 65€
Norway
48H/72H business days
20€, free shipping from 100€
Austria
48H/72H business days
5€, free shipping from 45€
Bulgaria
48H/72H business days
10€, free shipping from 65€
Denmark
48H/72H business days
10€, free shipping from 65€
Slovenia
48H/72H business days
10€, free shipping from 65€
Estonia
48H/72H business days
10€, free shipping from 65€
Finland
48H/72H business days
15€, free shipping from 70€
Hungary
48H/72H business days
10€, free shipping from 65€
Latvia
48H/72H business days
10€, free shipping from 65€
Lithuania
48H/72H business days
15€, free shipping from 70€
Malta
48H/72H business days
10€, free shipping from 65€
Poland
48H/72H business days
10€, free shipping from 65€
Czech Republic
48H/72H business days
15€, free shipping from 70€
Romania
48H/72H business days
10€, free shipping from 65€
Greece
48H/72H business days
10€, free shipping from 65€
Monaco
48H/72H business days
10€, free shipping from 65€
*Delays may occur due to customs inspection.
**Freshly Cosmetics reserves the right to modify the amounts corresponding to the shipping costs. In any case, during the purchase process we will notify you of the shipping costs associated with each purchase.
We will send the shipping confirmation for your order via email, and you will receive an SMS from the logistics company indicating the estimated delivery date. If you place your order before 1:00 PM on a business day, it will be prepared on the same day. Outside these hours, on weekends, or holidays, shipments are processed on the next business day.
What should I do if I'm not present at my address on the day of delivery?
A first delivery attempt will be made, and if you're not present at that time, the delivery carrier in your area will try to contact you to schedule a second attempt. If you're also absent during the second attempt, the order will remain at the local depot for you to pick up. If, for some reason, they can't reach you to schedule the delivery, you can write to us at [email protected], and we can provide contact information or assist with what's needed.
What happens if my delivery address is incorrect?
If you notice that any information is incorrect, please contact us at [email protected]. Keep in mind that if your order has already left our logistics center, this process may add an additional delay of 24 to 48 hours to the delivery. Don't forget to double-check all fields carefully!
Can I request delivery to a pickup point?
Absolutely! We offer the option of delivery to InPost pickup points. Before finalizing your order, simply choose the "pickup point" delivery option and select the most convenient pickup location.
The logistics company will notify you via SMS when your order is ready for pickup at the designated point.
Additionally, if you are in Barcelona, Madrid, Sevilla, Gijón, Pamplona, Tarragona, Reus, Santander, Granada, Bilbao, Donostia, Mallorca, you can also pick up your order at our Freshly Stores! Just select this option when placing your order, and we will notify you when it's ready for pickup.
Holidays
Days our logistics center is closed for the year 2025. On these days, orders are not processed and will be delayed to the next business day.
  • January: 1st and 6th
  • April: 18th and 21th
  • May: 1st
  • June: 24th
  • August: 15th
  • September: 11th
  • October: 12th
  • November: 1st
  • December: 6th, 8th, 25th, and 26th