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Country
Delivery Times
Shipping Costs**
Spain

24/48h business mainland

24/48 working hours at pick-up point

48/72 business hours in the Canary Islands

48/72 business hours in the Balearic Islands

48/72h business to Ceuta e Melilla

Free shipping to mainland

Free delivery at pick-up point

Free shipping to Canary Islands

Free shipping to Balearic Island

15€ with Home Express, free over 39€

Cash on Delivery free, since April 2023

France (excluding DOM/TOM)

2-4 business days to home

2-4 business days to pick up point

24/48h business days to Home Express

Free Standard shipping

Free shipping

5,99€ to Home Express

Corsica (Except Hoedic Island and Houat Island)
3-4 working days home delivery
Free standard shipping
Belgium

2-4 business days to home

2-4 business days to pick up point

24/48h business days with Home Express

Free shipping

Free shipping

5,99€ with Home Express

Italy

48/72h business days to home

72/96h business days to pick up point

24/48h business days with Home Express

Free Standart shipping and Cash Delivery free

Free shipping

5,99€ with Home Express

Portugal

48/72h business mainland

72/96h business days to pick up point

5-10 business days to Islands

Free shipping to mainland

Free shipping

10€ for standard delivery and cash on delivery to Portuguese islands, free from 39€.

Andorra
48H/72H Business
15€ with Home Express, free over 59€
*United Kingdom
48/72h laborables UK
10€ with Home Express, free over 49€
Germany / Luxemburg / Netherlands

48/72h business mainland

72/96h business days to pick up point

24/48h business days with Home Express

Free shipping

Free shipping

5,99€ with Home Express

Switzerland
48H/72H Business
15€ with Home Express, free over 59€
Norway
48H/72H Business
20€ with Home Express, free over 59€
*Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Croatia, Romania, Slovenia, Sweden, Monaco, Monaco
48h/72h business
Free Shipping
*United States Of America
48H/72H business days
15€ with Home Express, free over 69€
*Delays may occur due to customs inspection.
**Freshly Cosmetics reserves the right to modify the amounts corresponding to the shipping costs. In any case, during the purchase process we will notify you of the shipping costs associated with each purchase.
We will send the shipping confirmation for your order via email, and you will receive an SMS from the logistics company indicating the estimated delivery date. If you place your order before 1:00 PM on a business day, it will be prepared on the same day. Outside these hours, on weekends, or holidays, shipments are processed on the next business day.
What should I do if I'm not present at my address on the day of delivery?
A first delivery attempt will be made, and if you're not present at that time, the delivery carrier in your area will try to contact you to schedule a second attempt. If you're also absent during the second attempt, the order will remain at the local depot for you to pick up. If, for some reason, they can't reach you to schedule the delivery, you can write to us at [email protected], and we can provide contact information or assist with what's needed.
What happens if my delivery address is incorrect?
If you notice that any information is incorrect, please contact us at [email protected]. Keep in mind that if your order has already left our logistics center, this process may add an additional delay of 24 to 48 hours to the delivery. Don't forget to double-check all fields carefully!
Can I request delivery to a pickup point?
Absolutely! We offer the option of delivery to InPost pickup points. Before finalizing your order, simply choose the "pickup point" delivery option and select the most convenient pickup location.
The logistics company will notify you via SMS when your order is ready for pickup at the designated point.
Additionally, if you are in Barcelona, Madrid, Valencia, Sevilla, Gijón, Pamplona, Tarragona, Reus, Santander, Granada, Bilbao, Donostia, Mallorca, you can also pick up your order at our Freshly Stores! Just select this option when placing your order, and we will notify you when it's ready for pickup.
Holidays
Days our logistics center is closed for the year 2024. On these days, orders are not processed and will be delayed to the next business day.
  • January: 1st and 6th
  • March: 29th
  • April: 1st
  • May: 1st
  • June: 24th
  • August: 15th
  • September: 11th
  • October: 12th
  • November: 1st
  • December: 6th, 8th, 25th, and 26th