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envios freshly

quote_open.svg I feel like I've paid very little for what I've received. I placed my order 2 days ago and today has already arrived. I have only waited one day for an international order! Thanks to the express delivery I can use it right now :) Thank you very much! quote_close.svg Nadine Opalka

All information about shipping during COVID-19

- Due to the preventive measures of COVID-19, orders are expected to be delivered within 24/48 hours, in accordance with the prevention measures of our logistics center.

- You will receive an email with the link to track your order as soon as it is shipped.

- Since it is not possible to pick up your parcel at collection points, we recommend that you enter your home address. If you wish to change it, you can always email us at  [email protected].

- DHL is implementing preventive measures to completely avoid contact with our customers, and reduce the possibility of infection to 0.

- We have extended the return period to 30 days from the moment you receive your order.

How does Freshly work?

- The Freshly Team wears gloves and masks during the whole order preparation process.

- Before entering the logistics center, we take the temperature of each team member.

- We have established shifts, limited activity and capacity in common areas, and respect safety distances.

- We disinfect the workstations between shifts, use individual equipment and regularly ventilate the enclosed spaces.

- Team members who live with people at risk or who have symptoms compatible with the virus stay at home.

We provide everyone with a soap and gel dispenser for frequent and thorough hand washing.

SHIPPING

CountryRateTransit timeFree shipping
Austria 6.9€ 24/48h > 59€
Belgium 0€ 24/48h Always
Denmark 11.9€ 24/48h > 120€
Finland 11.9€ 24/48h > 120€
France (Mainland) 0€ 24/48h Always
Germany 5.9€ 24/48h > 49€
Ireland 11.9€ 24/48h > 120€
Italy 0€ 24/48h Always
Monaco 11.9€ 24/48h > 120€
Netherlands 6.9€ 24/48h > 59€
Portugal (Mainland) 0€ 24/48h Always
Spain (Mainland) 0€ 24/48h Always
Spain (Balearic Islands) 2.9€ 48h > 20€
Spain (Canary Islands) 5.9€ 48/72h > 49€
Sweden 11.9€ 48h > 120€
United Kingdom 2.9€ 24/48h > 20€

Delivery time

Updated 24/05/2020

We understand that, as a customer, you expect to receive your order as soon as possible, this is why we work hard to deliver your order efficiently so that you will be able to receive it in 24/48h (on working days). However, please note that during product launches, promotional periods, Black Friday and Cyber Monday delivery times might vary, and being longer than usual.

We will send you an email as soon as your order has been emitted, and you will also receive and SMS and an email from DHL with the estimated date of delivery and tracking details. Please note that on weekends and bank holidays, the shipping will be arranged on the following working day.

If you place your order on business days before 12pm CET, you might receive it on the following business day. Otherwise, the delivery time will increase by 1 day.

How does the shipping work? What happens if I am not at home at the time of the delivery?

There will be a first attempt to deliver the product at the address indicated, and if there is no one at home when this happens, the courier will try to leave a delivery note for you. Please keep in mind though that this may not always be possible as it could happen that the courier can’t access the facility in some houses and buildings. After this first attempt, the courier will try to get in touch with you directly to try to schedule another delivery at a more suitable time. If also on this second attempt the courier won’t find anyone at home, your parcel will be taken to the depot, where you will be able to go to collect it. If for any reasons they weren’t able to get in touch with you, please email us at [email protected] so that we can provide you with their contact information or help you with anything you may need.

Can I collect my order at a delivery point?

Unfortunately, we don’t have this type of service available yet. However, you can choose the best address where you will like us to send your order to (ie home address, work address, etc).

How can I track my order?

You can track your order via the link you on both email and SMS you received from DHL.

Can I receive my order in the time frame of my choice?

You can leave a message for the courier on the available box you will find before finalising your order. Although they will do their best to accommodate your request, please keep in mind that this may not be possible as this would very much depend on the deliveries they have scheduled for the day.

What happens if I entered a wrong address?

We recommend to pay extra attention and revise the details before finalising the order, to make sure that everything is correct, as it will not be possible to make any amendments once the order has been shipped without generating additional shipping costs. If you detect an error of any type on your details, please contact us as soon as possible at [email protected].

INTERNATIONAL SHIPPING

You already know that we work hard to deliver your order efficiently so that you will be able to receive it in 24/48h (on working days). However, please note that during new product launches, promotional periods, Black Friday and Cyber Monday delivery times might vary, and being longer than usual.

We will send you an email as soon as your order has been emitted, and you will also receive and SMS and an email from DHL with the estimated date of delivery and tracking details. Please note that on weekends and bank holidays, the shipping will be arranged on the following working day.

If you have any questions or doubts, please feel free to email us at [email protected] and we will be happy to help.

Bank holidays

Here you can find our list of 2020 bank holidays. Please note that no orders will be prepared or shipped on these days, hence the preparation and shipping will be arranged on the following working day. We apologise in advance for any inconvenient caused.

January: 1st and 6th
April: 10th, 13th
May: 1st 
June: 24th 
August: 15th
September: 11th
October: 12th
November: 1st
December: 6th, 8th, 25th and 26th