I feel like I've paid very little for what I've received. I placed my order 2 days ago and today has already arrived. I have only waited one day for an international order! Thanks to the express delivery I can use it right now :) Thank you very much! Nadine Opalka
Remember that during Black Month, deliveries in 24/48 hours are not guaranteed. We estimate that the delivery time will be a maximum of one week. We hope you enjoy the biggest discount of the year!
We understand that, as a customer, you expect to receive your order as soon as possible, this is why we work hard to deliver your order efficiently so that you will be able to receive it in 24/48h (on working days), from the moment you receive the email that confirms the order.However, please note that during product launches, promotional periods, Freshly Days and Black Friday delivery times might vary, and be longer than usual. In addition, in these times it is possible that transport companies are also a little more saturated than usual. But the wait will be worth it!
We will email you as soon as your order has been issued, and you will also receive an SMS and an email from our logistics company with the estimated date of delivery and tracking details. Please note that on weekends and bank holidays, the shipping will be arranged on the following working day.
If you place your order on business days before 12 pm GMT, you might receive it on the following business day. Otherwise, the delivery time will increase by 1 day.
Where do we ship?
We ship to all countries within Europe except CROATIA, SLOVAKIA, CEUTA, MELILLA, CYPRUS, MALTA, PORTUGUESE ISLANDS & NORWAY. We also ship to Andorra, Monaco and the United Kingdom.
Shipping is free, yes, always! Your Freshlys will be with you in 24/48h
How does the delivery work? What happens if I am not at home at the time of the delivery?
There will be a first attempt to deliver the product to the address indicated, and if there is no one at home when this happens, the courier will try to get in touch with you directly to try to schedule another delivery at a more suitable time. If also on this second attempt the courier won’t find anyone at home, your parcel will be taken to the depot, where you will be able to go to collect it. If for any reason they weren’t able to get in touch with you, please email us at [email protected] so that we can provide you with their contact information or help you with anything you may need.
Can I collect my order at a delivery point?
Of course you can, it's very easy! Before placing your order, choose the DHL delivery point option and select the picking point closest to you.
By choosing this option, you'll receive the same information we send when you make a home delivery, and our logistics company will send you an SMS once your order is ready to be picked up at the picking point you've chosen. Do you know that selecting a picking point is a more sustainable choice?
How can I track my order?
You can track your order via the link you received on both email and SMS.
Can I choose when to receive my order?
You can leave a message for the courier in the available box you will find before finalising your order. Although they will do their best to accommodate your request, please keep in mind that this may not be possible as this would very much depend on the deliveries they have scheduled for the day.
What happens if I entered the wrong address?
If you detect any incorrect information, you can modify it from your client area if the order has not yet left our facilities. If the order has already been prepared, contact us as soon as possible at [email protected]. Keep in mind that if your order has already left our logistics center, this process can also increase the delay in delivery by between 24 and 48 hours. Don't forget to check all the fields well!
Here you can find our list of 2021 bank holidays. Please note that no orders will be prepared or shipped on these days, hence the preparation and delivery will be arranged on the following working day. We apologise in advance for any inconvenience caused.
January: 1st and 6th
April: 2th, 5th
June: 16th, 24th
December: 6th, 8th, 25th and 26th