envios freshly

quote_open.svg I feel like I've paid very little for what I've received. I placed my order 2 days ago and today has already arrived. I have only waited one day for an international order! Thanks to the express delivery I can use it right now :) Thank you very much! quote_close.svg Nadine Opalka

These are crazy days! Delivery times may vary during Black Week, and orders may not be prepared in sequence. You may receive a later order sooner. Delivery companies may also be a little busier than usual, but we are working really hard to get your order to you as quickly as we can. Your Freshlys will be with you as soon as possible!



WHERE DO WE SHIP?

COUNTRY

DELIVERY TIMES

SHIPPING COSTS

*United States Of America

48H/72H business days

Free shipping 

*United Kingdom

48H/72H Business

Free Shipping

Germany / Luxemburg / Netherlands

48h/72h business days to home
72h/96h business days to pick up point
24/48h business days with Home Express

Free Standard shipping

Free shipping
5,99€ with Home Express

*Austria, Bulgaria, Cyprus, Denmark, Slovenia, Estonia, Slovakia, Finland, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Croatia, Czech Republic, Romania, Sweden, Andorra, Monaco, Norway, Switzerland

48h/72h business

Free Shipping

Spain

 

24/48h business mainland

48/72h business to Canary and Balearic Islands

48/72h business to Ceuta e Melilla

Free shipping to mainland

Free shipping   to Canary and Balearic Island

4,99€ Ceuta and Melilla

Cash on Delivery free, since April 2023

France (excluding DOM/TOM)


2-4 business days to home

2-4 business days to pick up point
24/48h business days to Home Express

Free Standard shipping

Free shipping

5,99€ to Home Express

Italy


48/72h business days to home
72/96h business days to pick up point
24/48h business days with Home Express

Free Standart shipping and Cash Delivery free
Free  shipping
5,99€ with Home Express

Portugal 

48/72h business mainland
72/96h business days to pick up point
8-17 business days to Islands

Free shipping to mainland

Free shipping

20€ to Portuguese Islands, free over 50€. Free Cash on delivery

Belgium

2-4 business days to home

2-4 business days to pick up point
24/48h business days to Home Express

Free Standard shipping
Free shipping
5,99€ with Home Express

*Delays may occur due to customs inspection.

We will send the shipping confirmation for your order via email, and you will receive an SMS from the logistics company indicating the estimated delivery date. If you place your order before 1:00 PM on a business day, it will be prepared on the same day. Outside these hours, on weekends, or holidays, shipments are processed on the next business day.

What should I do if I'm not present at my address on the day of delivery?

A first delivery attempt will be made, and if you're not present at that time, the delivery carrier in your area will try to contact you to schedule a second attempt. If you're also absent during the second attempt, the order will remain at the local depot for you to pick up. If, for some reason, they can't reach you to schedule the delivery, you can write to us at [email protected], and we can provide contact information or assist with what's needed.

What happens if my delivery address is incorrect?

If you notice that any information is incorrect, please contact us at [email protected]. Keep in mind that if your order has already left our logistics center, this process may add an additional delay of 24 to 48 hours to the delivery. Don't forget to double-check all fields carefully!

Can I request delivery to a pickup point?

Absolutely! We offer the option of delivery to Mondial Relay pickup points. Before finalizing your order, simply choose the "pickup point" delivery option and select the most convenient pickup location. The logistics company will notify you via SMS when your order is ready for pickup at the designated point. Additionally, if you are in Barcelona, Madrid, Santander, Valencia, Sevilla, Gijón, Pamplona, Tarragona, Reus, Donostia, Mallorca, you can also pick up your order at our Freshly Stores! Just select this option when placing your order, and we will notify you when it's ready for pickup.

Holidays

Days our logistics center is closed for the year 2023. On these days, orders are not processed and will be delayed to the next business day.

January: 1st and 6th

April: 7th and 10th

May: 1st

June: 24th

August: 15th

September: 11th

October: 12th

November: 1st

December: 6th, 8th, 25th, and 26th