envios freshly

quote_open.svg I feel like I've paid very little for what I've received. I placed my order 2 days ago and today has already arrived. I have only waited one day for an international order! Thanks to the express delivery I can use it right now :) Thank you very much! quote_close.svg Nadine Opalka

These are crazy days! Due to high demand, delivery times may vary during Black Week. Delivery companies may also be a little busier than usual, but we are working really hard to get your order to you as quickly as we can. Your Freshlys will be with you as soon as possible!

WHERE DO WE SHIP?

COUNTRY

DELIVERY TIMES

SHIPPING COSTS

Spain

 24/48h working hours in mainland 

48/72h working hours on the islands

Free shipping

Germany, Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Malta, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Sweden, Andorra, Monaco, United Kingdom, Norway, United Kingdom, Switzerland 

48/72h working hours

Free shipping

France

48/72h working hours home delivery

48/72h working hours delivery to a collection point

24/48h working hours home delivery express

24/48hworking hours delivery to a collection point express

Free shipping 48/72h

4,99€  delivery to a collection point express

5,99€  home delivery express

Italy and Belgium

48/72h working hours home delivery

24/48h working hours delivery to a collection point

24/48h working hours home delivery express

Free shipping en 48/72h

4,99€ delivery to a collection point

5,99€ home delivery express

Portugal

24/48 working hours in mainland 

72 working hours on the islands

Free shipping on mainland 

20€ on Portuguese Islands, free from 50€ and over

United States

48/72h working hours

4,99$ - For orders under 90$.

Free shipping on orders over $90

Canada

48/72 working hours

9,99CAD - For orders under 125CAD

Free shipping from 125CAD

Brazil

72/96h working hours

49BRL - For orders below 350BRL

Free shipping from 350BRL

*Delays may occur due to customs inspection.

We will send you a shipping confirmation of your order and you will receive an SMS from the logistics company indicating the estimated delivery date. If you place your order before 1pm on a working day, you may receive it the next working day. On weekends or public holidays, deliveries are handled on the next working day.

What happens if I am not at home at the time of the delivery?

There will be a first attempt to deliver the product to the address indicated, and if there is no one at home when this happens, the courier will try to get in touch with you directly to try to schedule another delivery at a more suitable time. If on this second attempt the courier doesn't find anyone at home, your parcel will be taken to the depot, where you will be able to go to collect it. If for any reason they weren’t able to get in touch with you, please email us at [email protected] so that we can provide you with their contact information or help you with anything you may need.

Can I collect my order at a delivery point?

Of course you can, it's very easy! Before placing your order, choose the DHL delivery point option and select the picking point closest to you.

By choosing this option, you'll receive the same information we send when you make a home delivery, and our logistics company will send you an SMS once your order is ready to be picked up at the picking point you've chosen. Plus you’re making a more sustainable choice! 

Plus if you happen to be close to Madrid, Barcelona or Valencia, you can also pick up your order at our Freshly Stores! Just make sure you select that choice when you place your order, and we'll let you know when it's ready to pick up. 

What happens if I enter the wrong address?

If you detect any incorrect information, you can modify it from your client area if the order has not yet left our facilities. If the order has already been prepared, get in touch as soon as possible at [email protected]. Keep in mind that if your order has already left our logistics center, this process can also increase the delay in delivery by between 48 and 72 hours. Don't forget to check all the fields before placing an order.

Bank holidays

Here you can find our list of 2022 bank holidays. Please note that no orders will be prepared or shipped on these days, hence the preparation and delivery will be arranged on the following working day. We apologise in advance for any inconvenience caused.

January: 1st and 6th
April: 15th, 18th
May: 1st 
June: 6th, 24th 
August: 15th
September: 11th
October: 12th
November: 1st
December: 6th, 8th, 25th and 26th